Terms and Conditions

1. About Us

This website www.futurlab.co.uk is owned and operated by:

FuturLab Ltd, 8th Floor, Intergen House, 65-67 Western Road, Hove, East Sussex, BN3 2JQ.

VAT number 831 2213 76
Registered in England 04961083

Email: shop@futurlab.co.uk
Tel: 01273 747534

If you need to contact us please use the details above.

2. Making a contract with us

2.1 When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.

2.2 Once we have reviewed your order we will e-mail you again to confirm that we accept your order, and that a contract has been made between us.

2.3 In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming acceptance of your order, and there will be no contract between us.

2.4 Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and will not include any of the pictured accessories, unless stated in the specification of the goods.

2.5 We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the actual goods.

2.6 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.

2.7 This contract is covered by English law.

2.8 By placing an order with us, you agree to and accept these terms, as well as our privacy policy and the terms of website use.

3. How to place order

3.1 You can use our website to place an order as follows:

a. Email shop@futurlab.co.uk with the product number, size (if applicable) and quantity desired.
b. We aim to send you an email acknowledging your order within 1 working day. This email will include an order number and a breakdown of charges, inc. P&P
c. Once you receive this acknowledgement of your order, please pay the full amount due to FuturLab via PayPal and note the order number in the payment.
d. Once we receive the funds in full we will issue you with an Order Confirmation email and an estimated dispatch date.

3.2 Carriage charges will be shown prior to you placing your order.

3.3 You will be required to pay for the goods in full before the order is confirmed.

3.4 We use secure payment facilities for online purchases. You can pay for your order by PayPal.

3.5 Promotional prices only apply during the period stated.

3.6 All prices quoted on our website are in UK pounds and include Value Added Tax at the current rate.

3.8 Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.

3.7 Once your order is complete we will notify you of the dispatch date.

4. Delivery & Carriage Charges

4.1 Goods will normally be dispatched within 1-2 working days and any estimated dispatch date is a an estimate, which can change without notice.

4.2 We will normally deliver goods within 1-2 working days of dispatch.

4.3 Your order may arrive in more than one delivery

4.4 We can deliver to any domestic and international territory supported by Royal Mail.

4.5 We will deliver the goods to the premises you specify on your order.

4.6 You are unable to change the delivery address once the goods have been dispatched to you.

4.7 If the goods are lost or damaged in transit, please let us know promptly.

5. Cancellation

5.1 You can cancel your order at any point until we send your Order Confirmation email. To cancel an order before this point please email shop@futurlab.co.uk

5.2 You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

6. Returns

6.1 FuturLab guarantees the quality of our products to you. If, for any reason, you are not satisfied with your purchase, we will help you with a refund or exchange. Refunds for items returned to us (with original receipt) within 28 days of the original purchase will be credited via PayPal.

6.2 All goods must be new and unused and, where appropriate, in their original packaging.

6.3 If there is a problem with the goods, please notify us by email or in writing providing details of the problem. Its helpful if you can provide us with a digital photograph of the problem as this normally saves you having to return the goods for inspection. We will deal with the matter in accordance with your legal rights.

6.4 The initial shipping and handling charges are not refundable. If you have an exchange for the same amount (or less) as the initial purchase, we will not charge you additional shipping and handling.

6.5 All items are the customer’s responsibility until we receive them

6.6 How to Return or Exchange
a. All returns must be confirmed to us within 7 days by email at shop@futurlab.co.uk You will need to provide us with the original order number and you will then be given a Return Authorisation Number.
b. Include the Return Authorisation Number with your unused goods and post to FuturLab at the address at the top of this page. We suggest you consider using recorded delivery post and retain proof of posting. All items are returned to us at the customer’s expense and are the customer’s responsibility until we receive them.
c. We will ring or email you to confirm your items have been received by us. You should receive your full refund or exchange order within 2 weeks of our receipt.

WEBSITE DISCLAIMER for www.futurlab.co.uk

This disclaimer details our obligations to you regarding our website. This disclaimer has been provided and approved by legal forms provider LegalCentre.co.uk. Please read this disclaimer in full before you use this Website. Using the Website implies that you accept the terms of this disclaimer. We do occasionally update this disclaimer so please refer back to them in the future.


1.1 You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.

1.2 The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent.

1.3 Subject to paragraph 1.1, no part of this Website may be reproduced without our prior written permission.


2.1 With the exception of personally identifiable information, the use of which is covered under our Privacy Policy, any material you send or post to this Website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.

2.2 When using this website you shall not post or send to or from this Website any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;


3.1 We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time.


4.1 Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content.

4.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.

4.3 If you choose to link to our website in breach of Paragraph 4.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.


5.1 We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liability or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.


This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.